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Digital Enterprise

Is Digitization disruption making your Organizational Bedrock look like Quick Sand?

 

What do you need? Digital Enterprise

A clear Digital strategy is essential to enable Digitization in your organization. It is important to understand how Digitization will affect your business model. It is equally important to understand how Digitization will position you in the industry among your competitors. Understanding the areas of your business that are vulnerable to Digital disruption is key to developing a digital strategy. It is important to explore and understand where Digitization can bring about new areas of value creation with in your organization and your client ecosystem. Digitization strategy enables prioritization of the areas of focus for Digitization.

 

How to build your Digital Enterprise?

A clear Digital Strategy is essential to enable Digitization in your It is important to understand how Digitization will affect your business model. It is equally important to understand how Digitization will position you in the industry among your competitors. Understanding the areas of your business that are vulnerable to Digital disruption is key to developing a digital strategy. It is important to explore and understand where Digitization can bring about new areas of value creation with in your organization and your client ecosystem. Digitization strategy enables prioritization of the areas of focus for Digitization.

 

Let us find out?

 

Digital Strategy

 

Digital Supply Chain

Companies have to look beyond their experience and ability to use technology to improve efficiency in their supply chain process. It can be accomplished through a:

  • Digital connect to geographically extended Supplier ecosystem
  • Automated, paperless and intelligent supplier communication based on plan, risks and inventory thresholds
  • Mechanisms to evaluate and select Suppliers and their services and products in real time
  • Alternate real-time or dynamic pricing & bidding model
  • Analytics bases supplier risk assessment

 

Digital Marketing

Digital Marketing has become an integral part of marketing campaigns with effective and far reaching impact. Digitization of marketing is continuously evolving. It has enabled new way of structuring organizations to be effective and conduct agile marketing on real-time basis. Companies can leverage marketing Digitization by understanding and leveraging:

  • Gen C target audience, their digital empowerment and preferences
  • Personalization of marketing messages, offerings and pricing
  • Technical ability to conduct a sustained marketing campaign
  • Digital Marketing strategy that is integrated with sales and services
  • Leveraging digitization to enable Marketing at the point of sale and vice-versa

 

Digital Sales

Sales environment is rapidly evolving with multiple channel options and e-commerce assuming a prominent role. Digitization can be leveraged to aggressively reduce the sales overhead. A finely orchestrated interaction between organization, technology, employees, partners and clients can make this happen through:

  • Inter connecting Marketing with Sales
  • E-sales service platforms across a variety of end-user devices
  • Seamless customer experience and ease of sales
  • Real-time decision support for clients and sales agents
  • Dynamic pricing capability

 

Digital Operation

Digital operations will enable your organization to effectively utilize analytics, automation, platforms, and to connect the digital workforce. Companies must evaluate opportunities to:

  • Identify areas where analytics can be leveraged to support operations
  • Establish mechanisms to scale up and scale down in a short time frame
  • Integrated security mechanisms
  • Hiring supported by people analytics

 

Digital Product & Service Innovation

Digitization will enable companies to innovate and develop products and services in ways that was not possible in the past. The organization has to nurture and institutionalize Digitization for sustainable differentiation to position themselves in the industry. This requires companies to understand the following:

  • The needs and experience expectation of the gen C
  • Collaboration and Crowd sourcing of ideas, design and development of product and services
  • Virtualization of laboratories for R&D & testing
  • Virtualization of product and service prototypes
  • Protecting Digital IPs
  • Be connected with gen C for proactive product and service support and improvements

 

Digital Services

Digitization has opened new avenue to improve and enhance Customer Service and Service offerings. Digital service offerings can enable valuable customer experience. Companies should evaluate:

  • New and enhanced Service offerings to meet the Gen C requirements.
  • Integrated service platforms across various end-used devices.
  • Enhanced, personalized, customized and real-time Customer Service.
  • Automation and analytics based customer interaction.

 

Digital Workspace

Digitization will require a Digital workforce platform that provides advanced collaboration tools, monitoring tools, search tools and analytical tools to enable employee productivity. It will enable clients to be:

  • Connected to clients for better customer service.
  • Connected to co-workers for better collaboration.
  • Connected to Internet for more and latest information.

 

Digital Infrastructure

For a company to adopt Digitization, it should invest in Digital platform that serves the strategy of the organization. The digital platform should have the following characteristics:

  • Secure to protect the company IP.
  • Scalable up and down based on demand fluctuation.
  • Available in short demand notice.
  • Preferably on Cloud.
  • Ease of use of the digital infrastructure.
  • Agility to support the leverage of digital infrastructure.

 

How can we Help?

Our Digital Service Offerings

We help organization to create a digital enterprise by harnessing data, better customer experiences and translating client expectations into operational processes and Digital systems thus creating and enhancing customer value. Our service offerings include:

  • Digitization Assessment of your organizations
  • Digital Business Model Design
  • Digital Strategy Development
  • Digital Workplace Design
  • Digital Awareness Enhancement Program
  • Digital Infrastructure Design

 

 Case Study

Our client, a leading software IT Services organization with clients across the globe, was looking to transform their middle management along key leadership competencies.

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